Return Policy

• All returns must be accomplished within 30 days from invoice date.
  
  
• Any item returned to KADEX must have a return authorization number issued by a KADEX employee.
  
  
• Returned material must be in the same condition as purchased. i.e. New or overhauled and unused.
  
  
• Any part that has been installed and/or used is not eligible for return unless a warranty condition is present.
  
  
• Packaging and certification paperwork must be returned.
  
  
• Returns are subject to a handling and restocking charge of 15% to 20%.
  
  
• Special order items (items not normally stocked by KADEX) are not always eligible for return (case by case basis).
  
  
• Reason must be given for all returns.
  
  
• KADEX reserves the option to bill the customer for any costs incurred in the re-certification of any item returned for credit.

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